Terms of service

Welcome to EcoPawPaw.

These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”).


By visiting our website or purchasing from us, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, you should not use our Services.

 

 

 

1. General Conditions

 


EcoPawPaw operates this website from Belgium using the Shopify platform.


We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by law.


You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without our express written permission.

 

 

 

2. Eligibility

 


By using the Services, you represent that you are at least 18 years old, or the age of majority in your jurisdiction, and legally capable of entering into a binding contract.

 

 

 

3. Products and Services

 


We make every effort to display product descriptions, images, and pricing as accurately as possible.

However, we do not guarantee that all content is error-free, complete, or current.


Certain products may be available exclusively online and may have limited quantities.


We reserve the right to modify or discontinue any product or service at any time without notice.

 

 

 

4. Pricing and Payments

 


All prices are displayed in EUR, unless otherwise stated.


We reserve the right to change prices at any time without prior notice.

Price changes will not affect orders that have already been confirmed.


Payment must be received in full before an order is processed.

Payments are processed securely through third-party payment providers, including Shopify-supported payment gateways.

 

 

 

5. Orders and Acceptance

 


Placing an order constitutes an offer to purchase.

We reserve the right to accept or decline any order at our discretion.


We may cancel or limit quantities purchased per person, household, or order, including orders that appear to be placed by resellers or distributors.


If we cancel an order, any payment received will be refunded.

 

 

 

6. Shipping and Delivery

 


Shipping terms, costs, and estimated delivery times are outlined in our Shipping Policy, which forms part of these Terms.


Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by carriers, customs authorities, weather conditions, or other factors beyond our control.


Orders may be shipped in multiple parcels and from different EU warehouses, depending on availability.

 

 

 

7. Returns and Refunds

 


Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.


Certain items, including perishable goods and large items, may be non-returnable except where required by law or if defective upon arrival.

 

 

 

8. European Union Consumer Rights

 


If you are a consumer located in the European Union, you may have additional rights under applicable consumer protection laws, including the right to withdraw from certain purchases within 14 days.


These rights are subject to legal exceptions, including for perishable goods and large items, as described in our Return & Refund Policy.

 

 

 

9. Accuracy of Information

 


You agree to provide current, complete, and accurate information for all purchases and account interactions.


We are not responsible for issues arising from incorrect or incomplete information provided by you, including shipping delays or failed deliveries.

 

 

 

10. Intellectual Property

 


All content on this website, including text, images, logos, graphics, and software, is the property of EcoPawPaw or its licensors and is protected by applicable intellectual property laws.


You may not use any content without our prior written consent.

 

 

 

11. Prohibited Uses

 


You agree not to use the Services:

 

  • For any unlawful purpose

  • To violate any laws or regulations

  • To infringe upon intellectual property rights

  • To submit false or misleading information

  • To interfere with the security or operation of the Services

 


We reserve the right to terminate access for violations of these Terms.

 

 

 

12. Limitation of Liability

 


To the maximum extent permitted by law, EcoPawPaw shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Services or products purchased.


Nothing in these Terms limits liability that cannot be excluded under applicable law.

 

 

 

13. Indemnification

 


You agree to indemnify and hold harmless EcoPawPaw from any claims, damages, liabilities, or expenses arising from your breach of these Terms or misuse of the Services.

 

 

 

14. Disclaimer of Warranties

 


The Services and products are provided “as is” and “as available”, without warranties of any kind, except as required by law.


We do not guarantee that the Services will be uninterrupted, secure, or error-free.

 

 

 

15. Governing Law

 


These Terms are governed by and construed in accordance with the laws of Belgium, without regard to conflict-of-law principles.

 

 

 

16. Dispute Resolution

 


We encourage you to contact us first to resolve any disputes.


Nothing in these Terms limits your right, as a consumer, to bring claims before the courts of your place of residence where required by applicable law.

 

 

 

17. Changes to These Terms

 


We reserve the right to update these Terms at any time.

Changes will be effective upon posting on this website with an updated “Last updated” date.

 

 

 

18. Contact Information

 


If you have any questions about these Terms, please contact us at:


📧 info@ecopawpaw.com


EcoPawPaw

Operating from Belgium