Cactus Floor to Ceiling Cat Tree

Returns Policy

We offer a 30-day right of withdrawal for eligible online purchases in accordance with EU consumer law. If you wish to return an item, please contact us within 30 days of receiving your order. You then have another 14 days to send it back. Return shipping costs are generally the customer's responsibility, unless the item is defective, incorrect, or otherwise required by law. If your item arrives damaged, defective, or incomplete, please contact us. We will help resolve the issue in accordance with your legal rights. Refunds will be processed within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the returned goods or proof of return, whichever comes first. For full details, please see our Return Policy.

Shipping

We ship to Belgium and selected European countries. Shipping costs and estimated delivery times depend on your location, product size, and weight. Available shipping options and costs will be shown at checkout. Some large cat trees are shipped in two separate packages, which may arrive on different days. For shipping questions, please contact us at info@ecopawpaw.com.